Refunds & Returns
The product is not as described or pictured
Odeya makes every effort to ensure the most accurate information is displayed with our products, however mistakes can seldom happen. In this case you can get a refund or credit note once our product has been returned. Except in the case of minor colour variations described below.
All leather & jewellery colours are reproduced on our website as accurately as possible. However product colours may appear slightly different in reality since all computer monitors display colour differently so we’ve no way of ensuring the colour accuracy of your monitor display.
Odeya sells quality products so we guarantee to replace your product if there’s a genuine fault or if the article is not as described.
With faulty or incorrect goods you can choose a:
Refund: We only offer refunds for faulty or damaged goods. Provided they haven’t been damaged by yourself
we’ll refund your money using the method you paid us with OR
Exchange: We’ll replace your item with a new one of the same type OR
Credit note: We’ll offer a credit note for you to choose anything else from our stunning range.
Cancellation of orders
We reserve the right to cancel any order, at which time, we’ll immediately notify you by e-mail or phone, using the e-mail address or number/s provided (If you supplied incorrect email address or phone number we take no responsibility).
Conditions to return orders
For all returned goods the following conditions apply;
1. You must notify us of your intention to return any item within 7 days of delivery by email to: [email protected]
2. We’ll email you a 'return form' you’ll need to complete it.
3. Once we receive your form, we’ll send a pre-paid express satchel in which to return the goods. You must ensure goods are wrapped and protected or we’ll not accept the return. Print a copy of your 'returns form' and include in the satchel.
4. Once we receive the item, we’ll inspect it to ensure your return reason is valid.
Items must be returned within 14 days for a refund. The only exceptions are items purchased during Christmas. Items returned after 14 days will be awarded with a store voucher only.
You must include either a copy of your invoice or your order details. Items must be unworn and in original condition.
We can only process refunds through your original payment method. If by credit cards this can take up to 10 days.
We’re unable to refund the original postage costs.
Returned items that have been damaged will be returned to the customer without a refund or credit note.
We don’t offer refunds or store credits for sale items unless faulty.